Privacy Policy

Biscayne Financial Operations LLC
Effective date: [Insert publication date]

This Privacy Policy explains how Biscayne Financial Operations LLC (“BFO,” “we,” “us,” or “our”) handles information when you visit biscaynefin.com, submit an inquiry, book a consultation, or otherwise contact us. When we receive confidential records to provide bookkeeping or financial operations services, we also handle them under the applicable service agreement and law.

1. Information we collect

Information you provide. When you fill out a form, book a consultation, or contact us, we may collect your name, email address, telephone number, business name, industry, location, scheduling details, inquiry message, and any other information you choose to provide. We may keep a record of your communications and contact preferences.

Website and device information. When you visit the site, our website and service providers may receive information such as your IP address, browser and device type, pages viewed, referring page or campaign, and date and time of access. Collection depends on the website tools enabled at the time of your visit.

Client records. Under a separate service agreement, we may receive or access information needed to provide the agreed services, such as accounting records, bank statements, transaction details, invoices, financial reports, and other confidential business records. We use the channels designated for the engagement to exchange these records.

Please do not send passwords, bank login credentials, bank or card numbers, Social Security numbers, tax documents, payroll files, or confidential financial records through the public inquiry form or ordinary email.

2. How we use information

We use information to respond to requests, schedule and manage consultations, assess service needs, prepare proposals, deliver agreed services, maintain business records, improve our website, protect our systems, and meet legal and contractual obligations.

We may also use contact details, general business information such as industry or location, and website activity to promote BFO’s own services. For example, we may use this information to understand which pages or campaigns generate inquiries, tailor business updates by industry, or send relevant promotional emails when permitted. We exclude sensitive personal information and confidential business or financial information from these uses, even if you include it in an inquiry. We do not use inquiry messages or client records as testimonials or case studies without separate permission.

3. Marketing and communication choices

If you contact us or book a consultation, we may use the details you provide to respond, send appointment information, or follow up about your request. Submitting an inquiry or acknowledging this Privacy Policy does not automatically subscribe you to marketing or authorize promotional texts or automated marketing calls. If BFO introduces those channels, it will obtain any separate consent required by law before using them.

You may unsubscribe from promotional emails using the instructions in the email or by contacting us. You may still receive replies to requests you make, appointment updates, or other necessary service communications after unsubscribing.

4. Cookies and website analytics

Cookies and similar technologies can serve different purposes. Essential technologies support site functionality, security, and embedded features such as scheduling. If enabled, analytics and campaign measurement tools can help us understand how visitors find and use the site and how BFO’s campaigns perform. They may process device and browser information, page activity, and referral or campaign information.

Where required, we request permission before activating nonessential tracking and provide a way to change your choice. If the site offers a cookie preferences control, you can use it to manage those settings. You can also manage cookies in your browser, although blocking essential cookies may affect site functionality. We exclude sensitive personal information and confidential business or financial information from marketing and analytics tools.

5. Service providers and disclosures

BFO uses GoHighLevel for website forms, contact records, communications, and scheduling. Google Calendar and Google Meet support consultation scheduling and meetings. We may also use email, hosting, analytics, and accounting providers as needed for their specific functions. These providers may process information to help us operate the website or provide services.

We may disclose information to authorized service providers or advisers as needed, when required by law, or to address fraud, security incidents, or legal claims. BFO does not sell personal information or provide confidential client financial records to third parties for their own marketing. In a proposed or completed merger, acquisition, reorganization, or transfer of assets, we may disclose or transfer relevant information subject to appropriate confidentiality safeguards, applicable law, and any applicable client agreement. A recipient’s handling of transferred information is subject to applicable law and the commitments that apply to the information. Third-party websites you visit through external links may apply their own privacy policies.

BFO operates from the United States. Information you provide may be processed in the United States and in other locations where our providers operate. Where applicable law requires safeguards for international transfers, we use the required safeguards.

6. Confidential information and use of automation

BFO does not use sensitive personal information or confidential business or financial information for advertising, audience targeting, marketing profiles, or promotional materials. Examples include financial statements, bank and payment details, tax and payroll records, nonpublic revenue and transaction figures, passwords, and government identification numbers. We use those records only for authorized engagement purposes, security and incident response, or as permitted or required by law. Applicable service agreements govern access and handling for client work.

BFO may use automation or AI to assist with tasks such as organizing inquiries, scheduling, or supporting authorized client work. Handling of confidential client records in any such system is subject to the applicable service agreement and approved data-handling controls. BFO does not submit confidential client financial records to public AI tools.

7. Security and retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. These measures may include limiting access to people who need it, using designated channels for sensitive records, and reviewing how service providers handle information. No electronic system can guarantee complete security. If we learn of a suspected security incident involving personal information, we investigate and take steps to contain and address it. We notify affected individuals and relevant authorities as required by applicable law.

Retention depends on the record and its purpose. We keep inquiry and booking records as needed to handle requests and follow-up, client records under the applicable agreement and legal obligations, and limited opt-out records to honor communication choices. When information is no longer needed, we take reasonable steps to securely delete it or de-identify it, subject to legal holds, required retention, and routine backup cycles.

8. Privacy requests and children’s privacy

To make a privacy request, email [email protected] with “Privacy Request” in the subject line, or use the Contact page. Tell us what you are requesting and provide a way for us to respond. Please do not send identification documents or confidential financial records through the public form or ordinary email. We may ask for information reasonably necessary to verify your identity or an agent’s authority and will provide a suitable channel if verification requires sensitive information.

Depending on the law that applies, you may have rights to access, correct, delete, or obtain a portable copy of personal information, or to opt out of certain uses such as targeted advertising or sale or sharing as defined by law. We will respond within applicable deadlines. If we decline a request and applicable law provides a right to appeal, we will explain how to appeal in our response. We may retain information as permitted or required by law.

The site is intended for adults and business representatives. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided information, please contact us so we can address it.

9. Updates and contact

We will post changes to this Policy here with a revised effective date. For privacy questions and requests, contact Biscayne Financial Operations LLC through the website’s Contact page or at [email protected].

Business Mailing Address
25 SE 2nd Ave, Ste 550 #905
Miami, FL 33131